| eStatement
Frequently Asked Questions |
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What
information is available through Transportation FCU's eStatement program? Members can receive their monthly or quarterly account statements and newsletters, free via email and our secure web browser. to the top |
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How
much does Transportation FCU's eStatement program cost? There is no charge for our eStatement program. to the top |
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Is
my eStatement account information protected from others viewing it? Your information is protected with the latest security features and requires a password that only you will know; to access the information. Transportation FCU's eStatement program also uses 128-bit encryption security to ensure that your private information stays private. to the top |
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What
kind of computer equipment and software program is needed to use Transportation
FCU's eStatements? You do not need any special computer configuration or software package to access your eStatements, just a computer, a modem, Internet access and an Internet browser that supports 128-bit encryption. Netscape Navigator 4.75 or higher, Microsoft Internet Explorer 5.5 or higher, CompuServe 2000, and AOL 5.0 or higher provide the security encryption required for Transportation FCU's eStatement program.
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What
if my Internet browser is not one of the versions needed to access my
account information? |
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How
do I view my monthly eStatement? Your statement can be accessed either by double clicking on the link in the email notification or through Transportation FCU's homepage at www.transfcu.com and double clicking on the "eStatements" button. to the top |
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What
if I accidentally delete my email notification that my statements are
ready? Can I still view
them? |
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What
if I no longer want to receive my statement electronically? How do I stop
receiving eStatements? You can switch back to the paper version of your statements at any time. Contact a Member Service representative at (800) 368-8432 or (202) 366-9400 or by email at info@transfcu.org and ask to change your statements back to paper. to the top |
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Can
I have my eStatement email notification sent to two different email addresses? We can only send your eStatement notification to one email address; however, you can access your statements via any computer with Internet access. Simply go to www.transfcu.com and click on the "eStatements" button. to the top |
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How
can I get a paper copy of my statement? You can print a statement from your library of online statements and notices anytime within 12 months. You may also request a paper copy of your statement for a small fee by calling the CU. to the top |
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How
do I change my password if I forget it or think it has been compromised?
If you have forgotten your password you may use our "Forgot Your Password" feature on the eStatement login page or you may contact a Member Service representative at (800) 368-8432 or (202) 366-9400, and your password will be reset. The next time you log on you can change your password to one of your choice by using our "change password" feature located near the bottom of the Available Statements and Notices library. to the top |
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Is
the password case sensitive? Can you use symbols, such as dashes,
dollar signs, etc.? Your eight to twenty character password is case sensitive and the password field supports all characters on your keyboard. to the top |
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Can
joint members sign the enrollment form for eStatements? For privacy reasons, only the primary member can sign an account up for eStatements. to the top |
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Will
I automatically get my credit card statements via eStatements if I enroll
my account? Monthly TFCU Visa credit card statements are available online at eZCardInfo which you can access anytime from our Web site. to the top |
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How
do I notify the CU of my new email address? You can contact a Member Service representative at (800) 368-8432 or (202) 366-9400 or by email at info@transfcu.org. to the top |
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When,
during the month, will my eStatement be available online for my viewing? Your eStatement will be available approximately the first week of the month. to the top |
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How
long will the statement remain “online”? Transportation FCU’s eStatement program will provide the last 12 months statements. to the top |
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