Transportation Federal Credit Union

The BIG Picture: Computer System Conversion

As we near the final phase of preparations for the system conversion, TFCU is getting ready to premiere an improved computer system so that you will always be able to depend on us for your full financial picture.

This system conversion means we’ll be replacing the computer hardware and software used to manage our daily business.

Credit Union Hours during Conversion

All TFCU branches and the Telephone Service Center will be closed Friday, August 1.

The Credit Union will reopen on Monday, August 4 for regular business hours.

Account Access during Conversion

Great care has been taken throughout the planning of the conversion to ensure that member impact is kept to a minimum. We ask for your patience and understanding as you may experience some service interruptions during conversion beginning at 5:00 p.m. EST July 31 through August 3.

myculink online banking and bill payment access will NOT be available
DOTTIE, automated teller will NOT be available

You may continue to write checks, use your Visa Check Card, credit card, and ATM card as you normally do. Limits may apply to debit (PIN) and ATM based transactions.

myculink online banking Upgrade

During the system conversion, myculink will be upgraded.You will be required to change your password during the first initial log-in session after August 3. Users will receive a letter with new login requirements prior to the conversion. Click here for frequently asked questions on the myculink upgrade.

How You can Prepare

Complete in-branch transactions such as Traveler’s Cheques, Money Orders, or Cashier’s checks in advance of the branch closures.
Ensure electronic bill payments are made in advance of the conversion weekend since online banking and bill payment service will be interrupted after 5:00 p.m. EST on July 31.
During the conversion process, have alternative payment methods available such as cash, your TFCU credit card, and checks.
Use Family Service Centers and Shared Branches – transactions will be processed with certain limitations.

Credit Union Family Service Centers

9001 Central Avenue
Capitol Heights, MD 20743
Monday-Friday: 9:00 am - 7:00 pm
Saturday: 9:00 am – 2:00 pm
Phone: 301-499-6880

4003 Branch Ave
Marlow Heights, MD 20748
Monday-Friday: 9:00 am - 7:00 pm
Saturday: 9:00 am – 2:00 pm
Phone: 301-423-1391

1118 W. Broad Street
Falls Church, VA 22046
Monday-Friday: 10:00 am - 6:00 pm (Closed Wed.)
Saturday: 9:00 am – 2:00 pm
Phone: 703-532-9200

6314 Springfield Plaza
Springfield, VA 22150
Monday-Friday: 10:00 am - 6:00 pm (Closed Wed.)
Saturday: 9:00 am – 2:00 pm
Phone: 703-912-3933

You will need your TFCU account number when conducting transactions at any Family Service Center location. You may also use over 25,000 ATMs through our Shared Branch network. Transaction limitations may apply.

What’s Not Changing

Existing TFCU Visa Check Cards/debit cards and ATM cards will continue to work with your existing PIN
Direct Deposits or pre-authorized automatic transactions (such as payroll, loan payments, retirement benefit deposits, etc.) will continue to be processed as usual.
TFCU Visa credit cards will continue to work and you can use them as your normally would.

Questions about Conversion

If you have any questions or concerns about the conversion, feel free to contact us:

Click here for answers to frequently asked questions
Call us at 202-366-9400 or 800-DOTTIE2
Stop by and talk to us at any TFCU branch location
E-mail us

Change is never easy but the end results of this conversion will mean a stronger Credit Union and better service to all our member-owners. We can’t thank you enough for your invaluable patience as we work hard to bring you The BIG Picture.

Click here to see what else is new