The BIG Picture: Computer System Conversion

Answers to Frequenltly Asked Questions

This list contains frequently asked questions from our members about the system conversion. Check back periodically for the latest updates. If you have additional questions:

Will my member number change?
Your member number will remain the same.

Will my direct deposit(s) and/or pre-authorize automatic withdrawals continue as before?
Direct deposits or pre-authorized automatic transactions (such as payroll, loan payments, retirement benefits, etc.) will continue to be processed as usual.

Will I need to order new checks/ debit card/ ATM card or credit card?
No, you will not need to order new checks/debit card/ATM card or credit card. Existing TFCU Check Cards, ATM cards and credit cards will continue to work with your existing PIN.

Will the credit union routing number change?
The credit union routing number will remain the same.

Will there be changes to the way I access myculink Online banking?
You will notice a new look and feel to myculink online banking after the conversion. Your member number will continue to serve as your Login ID. However, after August 3, 2008, your PIN will be changed to the last four digits of your social security number. You will be prompted to change your PIN during your first log-in session after August 3.

Will my DOTTIE, automated telephone teller password change?
You will continue to access DOTTIE by entering your member number and your current DOTTIE PIN. DOTTIE will not be accessible after July 31, 2008 at 5:00 EST and throughout the conversion weekend. We expect to resume service on August 3.

Will my account statement look the same?
You will receive a new, enhanced statement beginning with your August 2008 statement mailed out in September. These changes are designed to make your statement easier to read and understand.

Will my statement continue to arrive the first week of the month?
You will continue to receive your statement at the same time of the month.

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