What's New

myculink Upgrade - Answers to Frequently Asked Questions

Test drive the new, easier to use myculink online banking platform with more features for online transactions and services!

Where do I go to access myculink after conversion?

You can always access myculink directly from our website or directly at https://hb.transfcu.com be sure to bookmark the new site.

How do I sign-on to myculink after the conversion?

Current myculink members please refer to the log-in instructions that were e-mailed to you. You can also contact us at 202-366-9400, 800-DOTTIE2, or click here to send us a secure e-mail.

Members wishing to enroll in myculink can contact us at 202-366-9400 or 800-DOTTIE2 to obtain a temporary password.

What do I do if I get locked out?

You will need to contact the Telephone Service center at 202-366-9400 or 800-DOTTIE2 to be issued a temporary password.

What if I’m a new user and want myculink access after conversion?

You will need to contact the Telephone Service center at 202-368-8432 or 800-DOTTIE2 to be issued a temporary password.

Will Online Banking scheduled transfers and notification be affected?

Yes. In order to take advantage of the enhancements and increased functionality of the new system, it will be necessary for users to recreate their scheduled transfers and notifications after the upgrade.

What are the new features available in myculink?

You will be able to securely:

• View check images
• Access your eStatements with just a click from myculink
• Order Checks
• Open share certificates
• View Pending transactions
• Place a stop payment online
• Export and download to Money®, Quicken®, and spreadsheet format.

Will I be able to see my account history in myculink after the upgrade?

No. The system conversion will cause past account history in myculink Online Banking to be unavailable after the upgrade. However, eStatement users will be able to view 24 months of account history. If you are not enrolled in eStatements, you can sign-up for eStatements any time for Free and also have access to 24 months of account history.

Will I be able to export or download past account information into my personal financial management software (e.g. Quicken, Money) after the upgrade?

No. To retain past account history in your personal financial management software, you will need to export or download this information from myculink prior to July 31 at 5:00 p.m. EST.

You will be able to export or download account information from August 4th going forward into Money®, Quicken®, and spreadsheet format.